Frequently Asked Questions
When does valet trash service start?
Once you sign up, your service will begin on the next scheduled collection day (you’ll receive a confirmation email with your start date)
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How will I be billed?
The valet trash fee will appear on your monthly rent statement.
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What time should I place my trash outside?
Please place your tied trash bags outside your door between 6:00 PM and 9:00 PM on service nights.
Our team begins collection promptly after 9:00 PM.
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What items are not accepted?
We cannot collect:
- Loose or leaking trash
- Oversized items (furniture, boxes, appliances)
- Hazardous or sharp materials
- Recyclables mixed with regular trash
Please make sure all trash is tied securely and placed in the provided bin.
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How many bags can I place out?
Residents may place up to 2 bags per night.
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What do I do after pickup?
Please bring your bin back inside by 9:00 AM the following morning to keep the community clean and clutter-free.
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What if my trash wasn’t collected?
If your trash was placed out on time and properly bagged but wasn’t picked up, contact us right away: firstclassvalettrash@outlook.com
334-369-8660
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